Subject: New Reply Received - Re: فاتورة مشترياتك
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 09:43:54 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Re: فاتورة مشترياتك  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:12.0pt">Dear Team</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Yesterday team visited to customer home and checked the issue but there is same 4 piece sofa (P-Triana 3 Seater Sofa Bed W/2 Cushions-Light Grey-)and 1 piece sofa has been(Fully) damaged. And  3 piece sofa
 is good but She wants need to be replaced all sofas. Please check and advice …..</span></div>
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<span style="font-size:12.0pt">Please check Attached video &amp; picture for your reference</span><span style="font-size:12.0pt"></span>
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<img width="433" height="488" style="width:4.5104in;height:5.0833in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzEyOTEzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rthS_QNt2nqbxG9gRWhWkcbOwmxTKO5Njr2aA66Fvj4"><img width="422" height="488" style="width:4.3958in;height:5.0833in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzEyOTEzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RIZUC4mE7IQSNadjrKirnK3DR6rxBSbvsDvgBdexpTs">
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Sagar Giri</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Ext:4052</span></div>
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<div>From: Feederwarehouse Aljouf <br>
<b>Sent:</b> Saturday, May 29, 2021 3:50 PM<br>
<b>To:</b> Vakeel Ahmad &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Jamshid Kurikkal &lt;[email-masked]&gt;; Mohammed Basheeruddin &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;;
 AHMED HASSAN &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2578129] - Re: <span style='font-family:"Arial",sans-serif'>
فاتورة</span> <span style='font-family:"Arial",sans-serif'>مشترياتك</span>
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<div class="MsoNormal"><span style="font-size:12.0pt">Dear Team</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Tomorrow team will check this issue so please update to customer
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Sagar Giri</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Book Antiqua",serif'>Ext:4052</span></div>
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<b>From:</b> Vakeel Ahmad <br>
<b>Sent:</b> Saturday, May 29, 2021 10:37 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Feederwarehouse Aljouf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamshid Kurikkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AHMED HASSAN &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2578129] - Re: <span style='font-family:"Arial",sans-serif'>
فاتورة</span> <span style='font-family:"Arial",sans-serif'>مشترياتك</span>
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<div class="MsoNormal"><a id="OWAAM5D8FF2090B0E4F81869FB92221E412CC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Feederwarehouse Aljouf</span></a></div>
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<div class="MsoNormal">Hi Sagar,</div>
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<div class="MsoNormal">Please send an inspection team to check the complaint. </div>
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<b><span style='font-size:12.0pt;font-family:"Lucida Sans Unicode",sans-serif;color:yellow'>King Fahd Majma</span></b>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal">HB Riyadh warehouse</div>
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<div class="MsoNormal">Mobile No 0549183975<span style="font-size:8.0pt"></span>
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<b><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>E:</span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:8.0pt"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cfeederwarehouse.aljouf%40landmarkgroup.com%7C6abee3cd83ac44fcc2dc08d92274907b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637578706308268864%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xo4TDKW6IwGUgZURw72PzHwrmpaxEDetrZdynSoUmzM%3D&amp;reserved=0" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzEyOTEyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5OQ5py2KNfTZhD5W-FBrcYhGP2zDWD_ob5yiyttfTvg" alt="lg"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&amp;data=04%7C01%7Cfeederwarehouse.aljouf%40landmarkgroup.com%7C6abee3cd83ac44fcc2dc08d92274907b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637578706308278828%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=AY0ZwpOaSU4QBlu2WVi5aAZcAUbB%2BMSZTFvjb7WCe4c%3D&amp;reserved=0" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzEyOTEyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bXUOrjsGB1XhYZHHJVC99X6C22Q8pb-KY7Vkw_K4D_M" alt="hb"></span></a>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 28, 2021 9:48 AM<br>
<b>To:</b> HCBuraidah Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamshid Kurikkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Basheeruddin
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2578129] - Re: <span style='font-family:"Arial",sans-serif'>
فاتورة</span> <span style='font-family:"Arial",sans-serif'>مشترياتك</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">ESCALATION 2</span></strong><br>
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Order : 6207833935<br>
CRM : 2788765<br>
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The Cx is complaining about sofa, Pics are attached, kindly check and action<br>
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Regards<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'>في</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>السبت</span><span style="font-size:10.5pt;font-family:-apple-system">, 15
</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>مايو</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>في</span><span style="font-size:10.5pt;font-family:-apple-system"> 7:52 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>كتب</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order : 6207833935<br>
CRM : 2788765<br>
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Cx is complaining about sofa,<br>
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Regards <br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2578129:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129133'>IMG-20210606-WA0033.jpg</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129134'>IMG-20210606-WA0030.jpg</a><br />3. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129135'>IMG-20210606-WA0034.jpg</a><br />4. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129136'>IMG-20210606-WA0036.jpg</a><br />5. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129137'>IMG-20210606-WA0029.jpg</a><br />6. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043227129138'>VID-20210606-WA0038.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2578129