Subject: New Reply Received - Order no : 6451678761 on 16-11-2019
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 10:47:41 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Order no : 6451678761 on 16-11-2019  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Customer service ,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I do not understand your sequence in response ?! you had sent an email on 25<sup>th</sup> of April 2021 , (see attached email from your side ) confirmed that the damage part will be replaced ,
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">that is why you sent another email on 18<sup>th</sup> of May ,2021 to confirm the pick up of the Sofa by your team (see attached email from your side ), and now it is not covered in the warranty
 ?!</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">one final questioned from my side :as a professional international company ,  is it a right way to deal with your customer ?! my emails takes around 4 month and now  I receive such answered .</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">
<b><span lang="EN-US" style="color:red;background:yellow;mso-highlight:yellow">so this the last time to deal with your company , will share all of this with the Saudi  Consumer Protection Association in Ministry of Commerce  </span></b><b><span lang="EN-US" style="background:yellow;mso-highlight:yellow">.</span></b><b><span lang="EN-US"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">Best regards, / <span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>
مع أطيب التحيات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>,</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span lang="FR">Hassan Fawzy</span></b><span lang="FR"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="FR">Operations &amp; Maintenance manager</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="FR">M +966 503329157 | M +20 1065951916</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="FR"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span lang="FR">Vanderlande Industries B.V.</span></b><span lang="FR"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="NL">Vanderlandelaan 2, 5466 RB  Veghel |The Netherlands</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="NL">T +31 413 49 49 49 | </span><a href="http://www.vanderlande.com/" rel="noreferrer"><span lang="NL" style="color:#575756">www.vanderlande.com</span></a>
<span lang="NL"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="NL" style="font-size:10.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="http://www.vanderlande.com/home-en.htm" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="198" height="104" style="width:2.0648in;height:1.0833in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA3ODExMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xBK9l56kHTGpGoa24uxfNT3wsp4ld_4U0_7Ip60JTUw"></span></a><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="http://www.linkedin.com/company/vanderlande-industries" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="26" height="26" style="width:.2731in;height:.2731in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA3ODExNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rVQ_2oXjizhAdywJPBeJ18iORKl8jVeDii9-tklt_Z4"></span></a>  
<a href="https://twitter.com/vanderlande" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="26" height="26" style="width:.2731in;height:.2731in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA3ODExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GF9L5FWYnCaJ0OASAl-OgY_UrQDSV1T7z-Yl7UfC4oM"></span></a>   <a href="http://www.youtube.com/user/Vanderlandetube" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="26" height="26" style="width:.2731in;height:.2731in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA3ODExNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JW9tF_tGyJ0pPR35CbLBX1ahUUU6YsHDA1SZaILsDe4"></span></a>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
<br>
<b>Sent:</b> 28 May 2021 11:36<br>
<b>To:</b> Hassan Fawzy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2080472] - Order no : 6451678761 on 16-11-2019</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="5" cellpadding="0" width="100%" style="width:100.0%;background:white">
<tbody>
<tr>
<td style="border:solid #EF7B10 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<strong><span style='font-family:"Calibri",sans-serif;color:#EF7B10'>Be aware</span></strong><span style="color:#EF7B10">: This email was created outside of Vanderlande. Be cautious of its contents
 and <strong><span style='font-family:"Calibri",sans-serif'>do not click</span></strong> any links or attachments unless you recognise the sender and know the content is safe.</span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Hassan,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
We sincerely apologize for any inconvenience caused, <br>
<br>
We would like to inform you that the team after investigating your concern, found out that the spots are part of the material of the item, and for that, there is no return or replacement policy for the item.<br>
<br>
Thank you for shopping with us. Please do not hesitate to contact us for further assistance in the future. <br>
<br>
Your Friends,<br>
The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2080472:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

<hr>
<div style="font-size: 9.0pt; font-family: 'Calibri'">** Disclaimer **</div>
<div style="font-size: 9.0pt; font-family: 'Calibri'">This e-mail, including any attachments, may include proprietary and confidential information of Vanderlande and may only be read by the person or those persons to whom it is addressed.
<br>
This document is forwarded to you in such a form (e-mail) that Vanderlande cannot guarantee the completeness and/or correctness of its contents and information.
<br>
If you have received this e-mail message in error, please notify us immediately. <br>
Please also delete this document from your computer. <br>
This document may not be reproduced, copied, distributed, published, modified, or furnished to third parties, without the prior written consent of Vanderlande.</div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043225078117'>attachment.eml</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043225078118'>attachment.eml</a><br />3. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043225078120'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080472