Subject: New Reply Received - Delivery Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 18:09:11 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Delivery Issue   Ticket comment <div style="direction: ltr">Hello Support Team, </div>
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<div style="direction: ltr">Your response is appreciated. My address is 3999 Aba Lasaud, Najran. An alternative contact number : 0566099939 . The suitable day for delivery to Najran is Thursday 2 pm to 8 pm. Any further information you require will be added as soon as you ask for them. Thank you for your help. </div>
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<div style="direction: ltr">My Regards</div>
<div style="direction: ltr">Salem </div>
<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 May 2021, at 3:24 PM, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2634253</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Amr Khalil : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="rtl" style="text-align: left"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">Hi,<br><br>We thank you for contacting us.<br><br>Accept fully our apologies for the inconvenience caused.<br><br>Please provide us with information about the address to be updated (house number - district - street - city) and to serve you fully.<br><br>Please also provide us with an alternate number so that we can update your contact details with the delivery team.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Your friends,<br>Support Team.</span></div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634253