Subject: Daily performance summary for LiveSalesman team for May 27th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Fri, 28 May 2021 11:13:59 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 27th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
Abu Sufian 			32 			32 
Adam musa yagoub yousif 		6 	40 			46 
Amir Aziz 	21 			6 		27 
Ankit Kumar 					24 	24 
Ibrahem Mahmoud 			46 		1 	47 
Jok Kuol 		1 	31 		5 	37 
Mohammad Faizan 			30 			30 
Niren Dsouza 			2 			2 
No Agent 	2 				8 	10 
Waseem Ahemad . Khan 		2 	41 		8 	51 
Grand Total 	23 	9 	222 	6 	46 	306 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	67 	65 
adam yousif 	114 	111 
Amir Aziz 	0 	0 
Ibrahem Mahmoud 	88 	89 
JOK KUOL 	66 	65 
Mohammad Faizan 	75 	69 
Niren Dsouza 	0 	8 
syed Ataullah 	0 	1 
waseem khan 	65 	63 
Grand Total 	475 	471 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
			58 
	Total 		58 
Total 			58 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (HH) 	1 
		Delivery Status 	61 
		Partial Delivery 	1 
		Reschedule Delivery 	4 
	Delivery Related Total 		70 
	Product Complaint 		1 
		Complaint outside Warranty 	1 
		Complaint within Warranty 	17 
	Product Complaint Total 	19 
	Refunds and Cancelations 	Cancelation 	9 
		Refund for Other reason 	2 
		Refunds after Return 	3 
		Return Request Initiation 	4 
	Refunds and Cancelations Total 	18 
Customer Services Total 			107 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	22 
	No Answer Total 		22 
No Answer Total 			22 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	3 
		Store Availability 	26 
		Store Location 	3 
		Website/App Issues 	6 
	Other Enquiry Total 		42 
	Policy Related 	Delivery Cost 	16 
		Delivery Time 	7 
	Policy Related Total 		23 
	Product Related 	Combo 	3 
		Pricing 	2 
		Product Specification 	48 
	Product Related Total 		53 
PreSales Total 			118 
Grand Total 			306 

    * Total count of ageing for Facebook: 
facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Amir Aziz 	19 			19 
Ankit Kumar 	1 			1 
Hasan Nour 	8 			8 
Mohd Adeel Akhter 	2 	1 	2 	5 
No Agent 	3 			3 
Grand Total 	33 	1 	2 	36 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	1 	2 	1 	1 	1 	6 
Adam musa yagoub yousif 	3 	2 			1 	6 
Amir Aziz 	1 					1 
Ankit Kumar 	1 	1 	1 	2 		5 
Ibrahem Mahmoud 				2 		2 
Jok Kuol 		1 			1 	2 
Mohammad Faizan 	1 					1 
Mosab Mohammed Abdalla Nasreldin 	2 	1 				3 
Sreelal.t CT 	2 				1 	3 
Grand Total 	11 	7 	2 	5 	4 	29 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 			
Agents 	0-2 days 	3-4 days 	+15 days 	Grand Total 
Ankit Kumar 	18 	1 	1 	20 
Mohammed Ali 	1 			1 
Sreelal.t CT 	1 			1 
Waseem Ahemad . Khan 	3 			3 
Grand Total 	23 	1 	1 	25 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]