Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 12:54:55 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear sir,<div dir="auto"><br></div>
<div dir="auto">Im sure that we can find a solution for this issue, the mattress is not yet use and still new with the plastic that it come with, i think you cant believe that i have to keep the mattress bigger of my bed. Please contact the management and get me an exception to change thr mattress. And as valuable costumer of yours please dont telle that its impossible to do it, as i know that you can do it.</div>
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<div dir="auto">Best regards</div>
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<div dir="auto">Wissam Kaddah </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On May 27, 2021 3:21 PM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Wissam,<br><br>Thank you for getting in touch with us.<br><br>We do apologise, as we would like to inform you that the item ( iRest Single Mattress - 90x200x24 cms), can not be either returned or exchanged , only maintenance services are provided from any manufacturing defect.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2624336:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2624336