Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 08:46:57 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Please find below pictures of thr products received, frankly speaking, the mattress as mentioned in my online request was requested wrongly notimg that im sure that when o request the bed i requested the matrress base on it, but what happmed later in dont why it came the bigger size, i just want to replace it with smaler size that fit with bed, and the closet have a poor manufactured by the carpenter that he installed at my house. <div dir="auto"><br></div>
<div dir="auto">It will be appreciated if you support me with this issue as still my daughter is sleeping on the sofa from the day that i bought this bed.</div>
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<div dir="auto">Best regards</div>
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<div dir="auto">Wissam Kaddah. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On May 27, 2021 11:22 AM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2624336</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2624336<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Amr Khalil : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
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<div dir="rtl">مرحبا ،</div>
<br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman' , 'new york' , 'times' , serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:16px"><div dir="rtl">شكرا لتواصلك معنا.</div>
<br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman' , 'new york' , 'times' , serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:16px"><div dir="rtl">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به.</div>
<br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman' , 'new york' , 'times' , serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:16px"><div dir="rtl">يرجى تزويدنا بصورة المنتج واسم المنتج و رقم الطلب حتى يتم خدمتك على اكمل وجه.</div>
<br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman' , 'new york' , 'times' , serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:16px"><div dir="rtl">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.</div>
<br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman' , 'new york' , 'times' , serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:16px"><div dir="rtl">اصدقائك</div>
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فريق الدعم.<span dir="ltr">​</span><br>
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043224292117'>IMG-20210525-WA0027.jpeg</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043224292118'>IMG-20210525-WA0023.jpeg</a><br />3. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043224292119'>IMG-20210525-WA0029.jpeg</a><br />4. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043224292121'>IMG-20210525-WA0021.jpeg</a><br />5. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043224292122'>IMG-20210525-WA0019.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2624336