Subject: New Reply Received - Order no : 6451678761 on 16-11-2019
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 14:16:35 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Order no : 6451678761 on 16-11-2019  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Service team,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I had received this message several time without any action, you had sent several email about my complain , unfortunately no action had been taken from your side.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I raise this complain more than 3 months ago , please if you are not able to resolve the issue tell me clearly .</span></div>
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<div class="MsoNormal"><span lang="EN-US">Attached part of your emails , please read it and try to take an action please as a proffissional customer service for proffissional company .</span></div>
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<div class="MsoNormal">Best regards, / <span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>
مع أطيب التحيات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>,</div>
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<b><span lang="FR">Hassan Fawzy</span></b><span lang="FR"></span>
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<div class="MsoNormal"><span lang="FR">Operations &amp; Maintenance manager</span></div>
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<div class="MsoNormal"><span lang="FR">M +966 503329157 | M +20 1065951916</span></div>
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<b><span lang="FR">Vanderlande Industries B.V.</span></b><span lang="FR"></span>
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<div class="MsoNormal"><span lang="NL">Vanderlandelaan 2, 5466 RB  Veghel |The Netherlands</span></div>
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<span lang="NL">T +31 413 49 49 49 | </span><a href="http://www.vanderlande.com/" rel="noreferrer"><span lang="NL" style="color:#575756">www.vanderlande.com</span></a>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> 25 May 2021 17:10<br>
<b>To:</b> Hassan Fawzy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2080472] - Order no : 6451678761 on 16-11-2019</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#EF7B10'>Be aware</span></strong><span style="color:#EF7B10">: This email was created outside of Vanderlande. Be cautious of its contents
 and <strong><span style='font-family:"Calibri",sans-serif'>do not click</span></strong> any links or attachments unless you recognise the sender and know the content is safe.</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Hassan Fawzy,<br>
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Thank you for the patience,<br>
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We would like to ask you if the team has contacted you and resolve the issue or not? <br>
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Looking forward to hearing from you soon,<br>
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Your friends,<br>
The HomeBox Support Team.<br>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2080472:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043223604118'>attachment.eml</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043223604119'>attachment.eml</a><br />3. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043223604120'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080472