Subject: Daily performance summary for LiveSalesman team for May 24th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Tue, 25 May 2021 06:17:39 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 19th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abu Sufian 				22 			22 
Adam musa yagoub yousif 			4 	17 			21 
Ankit Kumar 				1 		14 	15 
Hasan Nour 					1 		1 
Ibrahem Mahmoud 				18 			18 
Javed Aslam 					5 		5 
Jok Kuol 			6 	21 			27 
Malek Hosan 					15 		15 
Manmoon Alsadig Haroon Adam 					8 		8 
Mohammad Faizan 				21 			21 
Mohammed Ali 						21 	21 
Mohd Adeel Akhter 	8 	14 					22 
Mohd Iqbal 					5 		5 
Mosab Mohammed Abdalla Nasreldin 			8 	23 			31 
Qeyamuddin Lsm 					11 		11 
RAMI KASSAM 					7 		7 
Saleh Ahmed 					8 		8 
Sreelal.t CT 			1 	30 			31 
Yahkoob Erachat 					16 		16 
Grand Total 	8 	14 	19 	153 	76 	35 	305 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	52 	48 
adam yousif 	63 	60 
ankit KUMAR 	2 	2 
Ibrahem Mahmoud 	43 	43 
JOK KUOL 	70 	70 
Mohammad Faizan 	62 	52 
mosab nasreldin 	46 	56 
Sreelal ct 	59 	52 
Grand Total 	397 	383 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	1 
		Delivery Status 	36 
		Reschedule Delivery 	4 
		(blank) 	5 
	Delivery Related Total 		50 
	Product Complaint 	Complaint within Warranty 	10 
	Product Complaint Total 	10 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	1 
		Refunds after Return 	6 
		Return item not received 	1 
		Return Request Initiation 	4 
		(blank) 	1 
	Refunds and Cancelations Total 	21 
	(blank) 	(blank) 	18 
	(blank) Total 		18 
Customer Services Total 			99 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	9 
	No Answer Total 		9 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
No Answer Total 			13 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	4 
		Store Availability 	16 
		Store Location 	2 
		Using Shukran Points 	1 
	Other Enquiry Total 		24 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	2 
	Policy Related Total 		8 
	Product Related 	Pricing 	1 
		Product Specification 	44 
		(blank) 	1 
	Product Related Total 		46 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
PreSales Total 			84 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			197 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	5-6 days 	7-10 days 	Grand Total 
Amir Aziz 	4 			4 
Mohd Adeel Akhter 	16 	1 	1 	18 
Niren Dsouza 		1 		1 
Grand Total 	20 	2 	1 	23 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	5 	1 			2 		8 
Adam musa yagoub yousif 	3 						3 
Amir Aziz 		1 					1 
Ankit Kumar 		1 	2 			1 	4 
Jok Kuol 	2 	1 				1 	4 
Mosab Mohammed Abdalla Nasreldin 		1 		2 			3 
Sreelal.t CT 	5 	1 				2 	8 
Waseem Ahemad . Khan 	1 						1 
Grand Total 	16 	6 	2 	2 	2 	4 	32 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Ankit Kumar 	12 	1 	1 	2 	2 	2 	20 
Mohammed Ali 	16 	1 					17 
Mosab Mohammed Abdalla Nasreldin 	1 						1 
Sreelal.t CT 	2 						2 
Grand Total 	31 	2 	1 	2 	2 	2 	40 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amr Khalil 	3 	3 		2 	1 	5 	14 
Hasan Nour 	1 		1 			12 	14 
Javed Aslam 	5 	4 	2 		1 	4 	16 
Malek Hosan 	12 	1 		3 		4 	20 
Manmoon Alsadig Haroon Adam 	1 	2 		2 		16 	21 
Mohd Adeel Akhter 	1 			1 	1 	7 	10 
Mohd Iqbal 	3 	4 	5 	5 	2 	3 	22 
Qeyamuddin Lsm 	10 	3 	1 		1 	2 	17 
RAMI KASSAM 	2 		2 			1 	5 
Saleh Ahmed 	16 	1 			1 	1 	19 
Yahkoob Erachat 	12 	6 	2 	1 		4 	25 
Grand Total 	66 	24 	13 	14 	7 	59 	183 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]