Subject: New Reply Received - Re: Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:46:43 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Ok. Thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 25 May 2021, 10:29 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">As per your request, we had cancelled your order,</div>
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<br>Regarding the order: 6303713003 Please note that the refund has been processed successfully from our side for the amount (SAR519.00), however, due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Be assured that, our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2521062