Subject: New Reply Received - Product information
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 09:47:42 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Product information  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/NC9GKGYjP75IA5RqWajocw~~/AALN9wA~/RgRii1g4PVcDc3BjQgpgprgkqmCFzE_xUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
Dear all, <br>
<br>
Kindly be advised that the order has been delivered to the customer in full condition. <br>
<br>
Please check for the missing items in your warehouse. <br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>23/5/2021 12:40 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2594750] - Product information<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
<strong dir="ltr">ESCALATION 3</strong><br>
<br>
Order No: 6304642180<br>
AWB No: SD001911031<br>
Item Code: 157142987 <br>
<br>
The Cx did not receive this item from his order (<strong>157142987 - - Rims Waste Bin - 9 L</strong>), kindly check and action to deliver the missing item to the Cx or provide us with <strong>POD</strong>.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team</div>
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<blockquote class="freshdesk_quote">On Sat, 22 May at 6:29 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Order No: 6304642180<br>
AWB No: SD001911031<br>
Item Code: 157142987 <br>
<br>
The Cx did not receive this item from his order (157142987 - - Rims Waste Bin - 9 L) , kindly check and action to deliver the missing item to the Cx or provide POD.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team</span></div>
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<span class="separator">On Sat, 22 May at 5:48 PM <span class="separator">, Ibrahim Ganil Padarathtoppu &lt;[email-masked]&gt; wrote: </span></span>

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<div class="MsoNormal"><span class="separator"><span class="separator">Dear Team,</span></span></div>

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<div class="MsoNormal"><span class="separator"><span class="separator">We have got it the missing item mentioned below, please discuss with customer and advise us to go further</span></span></div>

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<div class="MsoNormal"><span class="separator"><span class="separator"><b>Thanks,</b></span></span></div>

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<div class="MsoNormal"><span class="separator"><span class="separator">Ibrahim</span></span></div>

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<div><span class="separator"><span class="separator">From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 22, 2021 3:54 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]; Olm Riyadh &lt;[email-masked]&gt;; [email-masked]; Mohd. Jamal Akhtar &lt;[email-masked]&gt;; Meer Ali &lt;[email-masked]&gt;; Srimal Kurera &lt;[email-masked]&gt;; Ibrahim Ganil Padarathtoppu &lt;[email-masked]&gt;; Bickram Basnet &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#2594750] - Product information</span></span></div>

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<div><span class="separator"><span class="separator"><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b> </span></span></div>

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<div class="MsoNormal"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Order No: 6304642180<br>
AWB No: SD001911031<br>
Item Code: 157142987 <br>
<br>
The Cx complain about a missing item from his order (<strong><span style="font-family:'-apple-system'">157142987 - - Rims Waste Bin - 9 L</span></strong>), kindly check and action to deliver the missing item to the Cx.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team</span></span></span></div>

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<span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2594750&amp;data=04%7C01%7Cibrahim.ganil%40landmarkgroup.com%7Ca86d84f7a9eb4c6f055f08d91d20a87c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637572848359321896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=u8dhoYJWlMyr7XHrJ2jjeEk9r5NFRJfryEEdOK2pABQ%3D&amp;reserved=0" rel="noreferrer"> #2594750</a> raised by meemoo (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></span></span>
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<div class="MsoNormal"><span class="separator"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sat, 22 May at 3:09 PM <span class="separator">, meemoo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">استلمت ٣ صناديق وتم فقط والقطعه ناقصه الصناديق تحمل شحنتين من هوم بوكس وهوم سنتر</span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">وصلت جميع قطع هوم سنتر مكتمله واما هوم بوكس فنقصت قطعة سلة النفايات المذكوره سابقاً</span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">اتمنى الاتصال بي </span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">انا اتصل على مركز المساعده ولا يوجد فيه رد </span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أُرسلت من الـ </span><span dir="LTR" style="font-size:10.5pt;font-family:'-apple-system'">iPhone</span> </span></span></div>

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<div class="MsoNormal" dir="RTL" style="margin-bottom:12pt;text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">في ٢١‏/٠٥‏/٢٠٢١ الساعة ١٠:٥٥ ص، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:'-apple-system'">Home Box</span><span lang="AR-SA" style="font-size:10.5pt"> ‏&lt;</span><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" rel="noreferrer"><span dir="LTR">[email-masked]</span></a></span><span lang="AR-SA" style="font-size:10.5pt">&gt;:</span> </span></span></div>

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<span class="separator"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">مرحبا،<br>
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شكرا على تواصلك معنا.<br>
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بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك رقم (6304642180) قد تم شحنه بالكامل .<br>
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نرجو تزويدنا بعدد الصناديق التي تم استلامها من الفريق، لكي نستطيع التحقق ومساعدتكم.<br>
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لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
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اصدقائك<br>
فريق الدعم.</span></span></span><br>
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<span class="separator"><span class="separator"><span style="font-size:1pt;font-family:'fdtktid';color:white">2594750:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span> </span></span>
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