Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 07:56:53 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello.,           11:47 AM, 15th Aug                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:47 AM, 15th Aug                     User                    I purchased yesterday but I received an email that they can’t complete my purchase while they have been deducted the amount in my card           11:48 AM, 15th Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:49 AM, 15th Aug                     User                    1682207138           11:49 AM, 15th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:50 AM, 15th Aug                     User                    In the email also says there is no amount deducted in my accnt..           11:51 AM, 15th Aug                     User                    pls check for me..I called how many times the center point but no one is answering           11:52 AM, 15th Aug                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1682207099 & 1682207138) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1682208694).           11:52 AM, 15th Aug                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:52 AM, 15th Aug                   Sohaib                   Is there anything else I can help you with?           11:54 AM, 15th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 15th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4732293