Subject: New Reply Received - Re: returned item not collected
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 17:53:14 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: returned item not collected   Ticket comment <div>Hello</div>
<div><br></div>
<div>My pick up address is the same as the delivery address and was listed in the original email you sent confirming the pick up from your side. I have checked the assess listed in my account also - all are the same so I am not sure why you require this confirmation before collecting the item. </div>
<div><br></div>
<div>C09</div>
<div>Layan community </div>
<div>Dubai <br><br>Please can you kindly arrange pick up as soon as possible as it has been over 3 weeks since you said you would collect the item. </div>
<div><br></div>
<div>Regards </div>
<div><br></div>
<div>Linda <br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Aug 2022, at 06:20, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4716678</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, ">Hi Linda,</span></div>
<div><br style="box-sizing: border-box"></div>
<div><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, "><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; font-family: -apple-system, BlinkMacSystemFont, ">Thank you for contacting us and giving us the opportunity to serve you.</span></span></div>
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, "><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, ">We are really sorry if it took longer than usual to respond to you, However, </span><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, ">Please confirm with us if this is your correct phone number (+971528954985) and kindly provide us with your full address so that the shipping team can be updated and the problem can be resolved as soon as possible.</span>
</div>
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "><span dir="ltr" style="color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, "><br></span></div>
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-size: 14px; background-color: rgb(245, 247, 249)"></div>
</div>
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, ">Your Friends,</span></div>
<div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "><span style="color: rgb(37, 36, 35); font-family: -apple-system, BlinkMacSystemFont, ">The Support Team.</span></div>
</div></div>
<div></div>
<br>

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4716678