Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 05:41:23 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Please note that despite of highlighting that the refund should not be processed without consulting me as the original method of payment has changed</div>
<div dir="auto"><br></div>
<div dir="auto">To keep it simple I old credit card that was used to make the payment initially is no more active</div>
<div dir="auto"><br></div>
<div dir="auto">So please call me up so that we can discuss how this pending refund can be processed - new credit card or bank account </div>
<div dir="auto">Complaints that were raised:</div>
<div dir="auto">4716538<br>
</div>
<div dir="auto">4716495</div>
<div dir="auto">
<br><br><div dir="auto">Regards,<br>Vikas Tripathi</div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 11 Aug 2022, 00:14 Vikas Tripathi, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">I am sending this email from my registered email id and my registered mobile number is 0507053464</div>
<div dir="auto">
<br><div dir="auto"><br></div>
<div dir="auto">In have not received the full refund for orders that were placed on 4th July, delivered on 5th July and returned immediately.</div>
<div dir="auto"><br></div>
<div dir="auto">The point of concern is my payment method has changed and any leftover refunds would be required to be refunded in another card or you may even use my bank account.</div>
<div dir="auto"><br></div>
<div dir="auto">Here are the details of the orders and refunds received so far, where the respective fields are separated by <b>-</b><br><div dir="auto"><br></div>
<div dir="auto"><b>Last3digitOfOrder - RefundReceivedInAED - PendingRefundInAED</b></div>
<div dir="auto">961 - 216.4 - 37.6</div>
<div dir="auto">177 - 220.98 - 30.02</div>
<div dir="auto">249 - 176 - 0</div>
<div dir="auto"><br></div>
<div dir="auto">I have also raised a complaint for the same</div>
<div dir="auto">Complaint Reference Number: 4716495</div>
<div dir="auto"><br></div>
<div dir="auto">Please let me know what can be done for getting the refund in my account or other credit card<br><br><div dir="auto">Regards,<br>Vikas Tripathi</div>
</div>
</div>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 27 Jul 2022, 18:43 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

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																				Your return has been processed 
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									<img style="border:0;margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" rel="noreferrer" target="_blank">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" rel="noreferrer" target="_blank">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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<span>
													<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Babyshop</a></span>
													<span>
													<a href="https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Lifestyle</a></span>
													<span>
													<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Splash</a></span>
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													<a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
													<span>
													<a href="https://www.centrepointstores.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clearance</a></span>
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					                                  															Your refund is on its way
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					                                							                                	Hi Vikas Tripathi, we have successfully processed your refund for return  <span style="color:#00b9e5">1002849585</span> for order 
						                                	<span style="color:#00b9e5"><a href="https://www.centrepointstores.com/ae/en/my-account/order/9577330177?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer" target="_blank">9577330177</a></span>.
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																													Here’s how your refund works:
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							                                  <strong>Order Details </strong>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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																																																							<a href="https://www.centrepointstores.com/ae/en/p/164341893?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer" target="_blank">
																																																																								<img alt="" src="https://media.centrepointstores.com/i/centrepoint/VNa1000457Grey-VNa1000457GreyCP31012022_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>CENTREPOINT</strong>  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Vishudh Women Printed Collared Neck Maxi Dress  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Grey</td>
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																			 																		        	      Size: 
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
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															        						   									 AED 65.04
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																																																							<a href="https://www.centrepointstores.com/ae/en/p/164345065?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer" target="_blank">
																																																																								<img alt="" src="https://media.centrepointstores.com/i/centrepoint/MEPSS22STR414Pink-MEPSS22STR414PinkCP02022022_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>CENTREPOINT</strong>  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Melange Women Mirror Work Kurta with Straight Pant Set  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Pink</td>
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																			 																		        	      Size: 
																		        	     																		        	     L

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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
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															        						   									 AED 155.94
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																																																							<a href="https://www.centrepointstores.com/ae/en/p/164256904?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer" target="_blank">
																																																																								<img alt="" src="https://media.centrepointstores.com/i/centrepoint/VNa1000429OffWhite-VNa1000429OffWhiteCP06012022_01-2100.JPG?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>CENTREPOINT</strong>  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Vishudh New Women Checked Elastic Waist Straight Pant  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: White</td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">

																			 																		        	      Size: 
																		        	     																		        	     L

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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
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															<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
															        						   									 AED 30.02
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>

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												<td align="center" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td>
											</tr>
											<tr>
												<td>
																
															<table width="100%" border="0" cellspacing="0" cellpadding="0">
															  <tbody>
<tr>
															    <td width="50%"> </td>
															    <td width="50%" align="right" style="line-height:20px;text-align:left">
															
															       <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
															          <tbody>
<tr>
																	  		<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333">
																				Total
																			</td>
																			<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
																				<strong>AED 251</strong>
																			</td>
																	  </tr>
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															            <td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
															          </tr>
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															            <td colspan="2"></td>
															          </tr>
															          <tr>
															            <td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	Total Refund Amount
															            </td>
															            <td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
															            	<strong>AED 220.98</strong>
															            </td>
															          </tr>
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															            <td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
															          </tr>
															         
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															            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333">
															            Items that are cancelled or refunded are not eligible for Shukrans.
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</table>
															
															    </td>
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</table>
												   </td>
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<tr>
	<td align="center" width="100%" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" bgcolor="ffffff">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000">
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span>Need help? Get in touch</span></td>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
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											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 24 hours a day</div>
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	</td>
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		<tr>
			<td style="padding:5px 0 0 0;background:#eeeeee" align="center">
				
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<div style="width:49%;display:inline-block">
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						<td align="left"><span style="font-size:11px;color:#848483">
								© 2022 Retail World Limited </span></td>
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							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.centrepointstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4716538