Subject: Ticket Assigned - Conversation with jiyas
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 06:55:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jiyas jiyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jiyas Bot:  Hi Jiyas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562714626            10:44 AM, 09th Aug                     jiyas                    ?           10:45 AM, 09th Aug                   Sohaib                   Hi Jiyas ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:45 AM, 09th Aug                     jiyas                    Hi. How are you Sohaib?           10:45 AM, 09th Aug                   Sohaib                   Hi Jiyas ,Good Day, I'll be more than happy to help you.           10:45 AM, 09th Aug                     jiyas                    I purchased two clothes from Max in madina mall dubai. But later realised the size is incorrect. Can I exchange them in any branch?           10:46 AM, 09th Aug                     jiyas                    Purchase was on 6th aug           10:47 AM, 09th Aug                     jiyas                    You still there?           10:47 AM, 09th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would advise you to visit the same store that you've purchased through it and they will assist you optimally also make sure to have your original invoice fro your purchase while visiting the store           10:49 AM, 09th Aug                     jiyas                    Madina is faaaar for me           10:49 AM, 09th Aug                   Sohaib                   We appreciate your understanding and cooperation with us           10:49 AM, 09th Aug                     jiyas                    Any chance I can go to deira city center branch           10:49 AM, 09th Aug                   Sohaib                   We are truly sorry for that as we won't be able to arrange for you from our end we really appreciate your cooperation with us           10:52 AM, 09th Aug                   Sohaib                   Is there anything else I can help you with?           10:53 AM, 09th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4708883