Subject: Ticket Assigned - Conversation with dinushani
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 06:25:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dinushani dinushani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dinushani Bot:  Hi Dinushani ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526247530            10:16 AM, 09th Aug                     dinushani                    Okay           10:16 AM, 09th Aug                   Sohaib                   Hi Dinushani ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:17 AM, 09th Aug                     dinushani                    Hi sohaib           10:18 AM, 09th Aug                     dinushani                    I have requested to return 3 items           10:18 AM, 09th Aug                     dinushani                    Actually the size i need 12 , but i order xl size as per the chart its mentioned size 18 which is very 9ver size for me           10:18 AM, 09th Aug                     dinushani                    I jeed same items need to change size 12           10:19 AM, 09th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:19 AM, 09th Aug                     dinushani                    Is it possible for me to go to outlet and change           10:19 AM, 09th Aug                     dinushani                    Please do let me know which outlet to go of yes           10:20 AM, 09th Aug                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, and we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:21 AM, 09th Aug                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, and we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. ** Please note, all ELECTRONIC items are non-returnable as per our returns policy. Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:22 AM, 09th Aug                   Sohaib                   Is there anything else I can help you with?           10:23 AM, 09th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you In the meantime, an exchange is not available at www.maxfashion.com.           10:23 AM, 09th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4708812