Subject: Ticket Assigned - Conversation with mervin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 08:34:22 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mervin mervin                    Bot:  Hi again! Bot:  Please enter your name Customer:  mervin Bot:  Hi Mervin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9581247008 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:19 PM, 08th Aug                     mervin                    How to reschedule delivery?           12:19 PM, 08th Aug                   Sohaib                   Hi Mervin ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:20 PM, 08th Aug                     mervin                    Hi           12:20 PM, 08th Aug                     mervin                    I received message yesterday that my item was out for delivery. Then suddenly i received again message that it was unsuccessful delivery but i havent received any calls .           12:21 PM, 08th Aug                     mervin                    Now its showing on the apps that on the remarks. Schedule for re delivery. How will i schedule delivery?           12:21 PM, 08th Aug                     mervin                             12:22 PM, 08th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:23 PM, 08th Aug                   Sohaib                   Could you please confirm that if the following contact number is correct : +971562370599           12:27 PM, 08th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:30 PM, 08th Aug                   Sohaib                   Hi Mervin, I have not received a response from you still, please confirm if we are still connected?           12:32 PM, 08th Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:34 PM, 08th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4705161