Subject: Note Added - [#4692851] Return request issue
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 07:38:27 +0000

Hi ,    Bosta Help added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4692851    Subject:  Return request issue   Requester: Aya.k.taha    Note Content:   <div style="font-family:arial, sans-serif; font-size:16px">
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<div dir="ltr">​Hello,</div>
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<span style="color: rgb(32, 33, 36); font-family: Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Thanks for reaching out and happy to assist you for this matter.</span><br style="color: rgb(32, 33, 36); font-family: Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><br style="color: rgb(32, 33, 36); font-family: Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial"><span style="color: rgb(32, 33, 36); font-family: Roboto, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Firstly we are sorry about this inconvenience that you were going through, we have gone ahead and raised a complaint to the investigation team to check this case and will get back to you within 7 working days.</span>
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                            On
                            Mon, 8 Aug at  7:12 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Issue Description: Kindly update us if the item has already been collected successfully from the customer under 1002671422 or 1002949218 As the case has been escalated 2 months back under ticket ID: 4458998 And the response received that item has not been collected yet Now we can find that it marked as pick up completed on 04/08/2022 </div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Please update us regarding the same as the cx chasing his refund </div>
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