Subject: Ticket Assigned - Conversation with dhanya chandwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 08:45:32 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dhanya chandwani dhanya chandwani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dhanya chandwani Bot:  Hi Dhanya Chandwani ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528383161            12:27 PM, 07th Aug                   Sohaib                   Hi Dhanya  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:27 PM, 07th Aug                     dhanya chandwani                    Sohaib my last order I want to return but it’s not showing any option to return the same           12:28 PM, 07th Aug                     dhanya chandwani                    It was a handbag and a tshirt in the last received order           12:28 PM, 07th Aug                   Sohaib                   Thank you for sharing those details. Please allow me a moment to check this for you.           12:28 PM, 07th Aug                     dhanya chandwani                    Definitely           12:28 PM, 07th Aug                     dhanya chandwani                    ?           12:30 PM, 07th Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:31 PM, 07th Aug                     dhanya chandwani                    ?           12:31 PM, 07th Aug                   Sohaib                   Is this regarding your order : 9580801618           12:33 PM, 07th Aug                     dhanya chandwani                    This order has two items only … correct           12:33 PM, 07th Aug                   Sohaib                   We would request you to provide us with your item name and we will create that for you from our end if you agree with that           12:36 PM, 07th Aug                     dhanya chandwani                    ?           12:36 PM, 07th Aug                   Sohaib                   We would request you to provide us with your item name and we will create that for you from our end if you agree with that           12:37 PM, 07th Aug                     dhanya chandwani                    ?????           12:38 PM, 07th Aug                     dhanya chandwani                    You there           12:39 PM, 07th Aug                   Sohaib                   Could you please confirm that if you're looking to initiate a return from our end           12:40 PM, 07th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:42 PM, 07th Aug                   Sohaib                   Hi Dhanya ', I have not received a response from you still, please confirm if we are still connected?           12:44 PM, 07th Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:45 PM, 07th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4700871