Subject: New Reply Received - Missing item
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 13:00:56 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Missing item  Ticket comment <br>Hi, <div id="yMail_cursorElementTracker_1659790343500">With so much disappointment that I have order this item two times because my daughter love Elsa frozen collection. It was clearly mentioned that it will come with lid and straw so kindly send me the straw. I don't need a refund.<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Aug 6, 2022 at 9:02 AM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7235715834"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><div dir="ltr" style="">Hi Khadija,</div></div>
<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial">
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<div dir="ltr" style="">Thank you for contacting us,<br style=""><br style=""> We apologize for the inconvenience caused</div>
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<div dir="ltr" style="">With reference to the order number (9580408204), we would like to inform you that as an exception we have processed the refund of the amount (AED 8.00) for the item that was missing on (06/08/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div style="">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="">Your Friends,</div>
<div dir="ltr" style="">The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4695501