Subject: Ticket Assigned - Conversation with jessa mae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 08:50:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessa mae jessa mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessa here i want to cancel 1 item in my order please Bot:  Please enter your name Customer:  jessa mae Bot:  Hi Jessa Mae ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508477531            12:41 PM, 06th Aug                   Sohaib                   Hi Jessa  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:41 PM, 06th Aug                     jessa mae                             12:41 PM, 06th Aug                     jessa mae                             12:42 PM, 06th Aug                     jessa mae                    I want to cancel the sandals it should be one only           12:42 PM, 06th Aug                     jessa mae                    55 dirham           12:42 PM, 06th Aug                     jessa mae                    Hello?           12:43 PM, 06th Aug                   Sohaib                   164007400 - - Textured Slip-On Sandals with Stiletto Heels           12:43 PM, 06th Aug                   Sohaib                   Would you please confirm quantity of cancellation you looking for           12:44 PM, 06th Aug                   Sohaib                   Hi Jessa , I'm not getting a response from you. Are we still connected?           12:45 PM, 06th Aug                   Sohaib                   Hi Jessa , I have not received a response from you still, please confirm if we are still connected?           12:48 PM, 06th Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:49 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4696875