Subject: Ticket Assigned - NEED ESCALATION
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 08:22:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION wazira ramadan                    Bot:  Hi again! Bot:  Please enter your name Customer:  wazira ramadan Bot:  Hi Wazira Ramadan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:52 AM, 06th Aug                   Sohaib                   Hi Wazira ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:53 AM, 06th Aug                     wazira ramadan                    hi please why take long time to transfer moneys to my wallet i need all money because i will order again, i return all items together why           11:55 AM, 06th Aug                   Sohaib                   We are truly sorry for any delay happened. we'd appreciate Your patience. Please hold for a moment while we gather those details for you.           11:56 AM, 06th Aug                     wazira ramadan                    i received now 29 another what day it's take long time ?           11:56 AM, 06th Aug                   Sohaib                   Could you please confirm if this regarding your order : 9578574921           11:57 AM, 06th Aug                     wazira ramadan                    9577774872           11:58 AM, 06th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:58 AM, 06th Aug                   Sohaib                   We would like to inform you that we have processed the refund of the amount (AED 40) in your my credit wallet as we can see the available balance now is AED 69.0.You can use your my credit account in your online purchase in 5 easy steps:           12:00 PM, 06th Aug                   Sohaib                    Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:00 PM, 06th Aug                     wazira ramadan                    this is not my problem now 4 pants ,40 only           12:02 PM, 06th Aug                   Sohaib                   Could you confirmed the quantity of the item returned           12:03 PM, 06th Aug                     wazira ramadan                             12:03 PM, 06th Aug                     wazira ramadan                    1 Cross bag i received for bag now and pants i have money left           12:04 PM, 06th Aug                     wazira ramadan                             12:04 PM, 06th Aug                     wazira ramadan                    is that all ?           12:05 PM, 06th Aug                     wazira ramadan                    I return because it's small for my baby           12:06 PM, 06th Aug                   Sohaib                   We sincerely apologize for the delay in processing your return however, we request you to please share with us the return slip that the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.           12:08 PM, 06th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:11 PM, 06th Aug                     wazira ramadan                    i am not understanding you           12:12 PM, 06th Aug                     wazira ramadan                    return slip           12:12 PM, 06th Aug                   Sohaib                   We would confirm that if our courier team have handed you with return slip           12:13 PM, 06th Aug                     wazira ramadan                    aramex i give all return together           12:15 PM, 06th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           12:16 PM, 06th Aug                     wazira ramadan                    what i see is max if order they come next day if return long time           12:16 PM, 06th Aug                     wazira ramadan                    ineed 129 all in wallet please           12:18 PM, 06th Aug                   Sohaib                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We are investigating regarding the same in the meantime we will get back toy as soon as we get an update from them           12:19 PM, 06th Aug                     wazira ramadan                    ?           12:20 PM, 06th Aug                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            12:20 PM, 06th Aug                   Sohaib                   We thank you for your understanding and cooperation.           12:20 PM, 06th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4696756