Subject: Ticket Assigned - Conversation with nixon dioneda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 06:20:36 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nixon dioneda nixon dioneda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nixon dioneda Bot:  Hi Nixon Dioneda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartkw Bot:  Please enter your order number to continue Customer:  8181013661 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551388123            09:55 AM, 05th Aug                   Sohaib                   Hi Nixon  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:57 AM, 05th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:58 AM, 05th Aug                     nixon dioneda                    Hi sohaib           09:58 AM, 05th Aug                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8181013661) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8181014632).           10:02 AM, 05th Aug                     nixon dioneda                             10:03 AM, 05th Aug                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:04 AM, 05th Aug                     nixon dioneda                    Is my order confirmed?? Because it's already deducted in my Knet           10:05 AM, 05th Aug                   Sohaib                   Yes a new order was placed successfully which is: (8181014632).           10:06 AM, 05th Aug                     nixon dioneda                    Payment done?           10:07 AM, 05th Aug                   Sohaib                   Yes The payment has been captured only once from your account which is for the new successfully placed order.           10:07 AM, 05th Aug                     nixon dioneda                    Thanks           10:08 AM, 05th Aug                   Sohaib                   Is there anything else I can help you with?           10:10 AM, 05th Aug                     nixon dioneda                    Yes one more thing because my shukran card number registered in your system is not my shukran card number           10:11 AM, 05th Aug                     nixon dioneda                    My shukran card number is 1400000154279974           10:13 AM, 05th Aug                     nixon dioneda                    Can u change it?           10:15 AM, 05th Aug                   Sohaib                   If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           10:16 AM, 05th Aug                   Sohaib                   Is there anything else I can help you with?           10:16 AM, 05th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 AM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4693640