Subject: Ticket Assigned - Conversation with mohit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 01:52:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohit mohit                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohit Bot:  Hi Mohit ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 
 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:50 PM, 29th Jul                   Ziena                   Hi Mohit, I'm Zina, how can I help you today?           06:50 PM, 29th Jul                     mohit                    I have one order refund           06:51 PM, 29th Jul                     mohit                    Still not yet any update           06:51 PM, 29th Jul                     mohit                             06:52 PM, 29th Jul                   Ziena                   Thank you for sharing the order details. Please allow me a moment
  to check this for you.           06:52 PM, 29th Jul                     mohit                    Please           06:52 PM, 29th Jul                   Ziena                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:53 PM, 29th Jul                     mohit                             06:54 PM, 29th Jul                   Ziena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           06:54 PM, 29th Jul                   Ziena                   We request you to please allow us some time so we can work on this and do the needful.           06:54 PM, 29th Jul                   Ziena                   Is there anything I can help you with?           06:56 PM, 29th Jul                     mohit                    ?           06:56 PM, 29th Jul              
      Ziena                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to resolve it           06:57 PM, 29th Jul                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 29th Jul                     mohit                    Are you there?           07:00 PM, 29th Jul                   Ziena                   yes           07:00 PM, 29th Jul                   Ziena                   we are truly sorry for this delay in processing the refund           07:03 PM, 29th Jul                     mohit                    Hi           07:03 PM, 29th Jul                   Ziena                   but we assure you that we will do our best to get it processed as soon as possible           07:03 PM, 29th Jul                     mohit                    ???           07:06 PM, 29th Jul                   Ziena                   we would
  like to inform you that we will reach out to the concerned team in order to resolve your issue           07:07 PM, 29th Jul                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:10 PM, 29th Jul                     mohit                    ???           07:11 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4667528