Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 01:09:19 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.    Ticket comment <div>Hello , 
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<div>attached a picture for the items I received . </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NzU2MDUyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sI6g9sbvk6MKNT97fzN0RMJKBUWxAshcFL6qg7LwOng" data-id="2043367560524"><br>
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<div>Thank you </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 3 Aug 2022, at 09:18, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4680041</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px" dir="ltr"><span style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, ">Hi
 Fatimah,</span> </span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">We apologize for the inconvenience caused.</span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, ">​</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Though rare this is really unfortunate that you had received a defective item in
 your recent purchase with us. We understand that you are skeptical about your future purchases. </span></div>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">We would like to inform you that whenever a customer places an order
 from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.
<span style="color: rgb(24, 50, 71); font-family: -apple-system, system-ui, ">
However, your case is a rare exception and we are truly sorry for the defective product you received. </span> </span></div>
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<span dir="ltr" rel="tempredactor" style="font-family: -apple-system, system-ui, ">​</span><br>
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<div><span dir="ltr" rel="tempredactor" style="font-family: -apple-system, system-ui, ">Now we would request you please provide us with a PIC for the item and
 we will do our best to fix that for you as well </span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">​</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Again, please accept our sincere apologies for this.</span></div>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">Looking forward to hearing from you</span></div>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Your friends,</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4680041