Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 09:02:42 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Dear All,<div dir="auto"><br></div>
<div dir="auto">Please find along the requested image. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
</div>
<div class="gmail_extra">
<br><div class="gmail_quote"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 3, 2022 6:21 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4675469</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4675469<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gurpreet</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your prompt response</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you, However, we would inform you that the wrong item received can't be exchanged via any store we will create a return request and our courier will arrange collection from your side very soon when we've received the item in our warehouse the refund will be back to same.</div>
<div dir="ltr"><br></div>
<div style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-family:'-apple-system' , 'system-ui' ,">We would also request you to provide us with some snapshots of the wrong item you received.</span></div>
<div style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:14px"><br></span></div>
<div style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-family:'-apple-system' , 'system-ui' ," dir="ltr">We look forward to hearing from you.</span></div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>
<div><br></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043367187858'>IMG_20220802_081554.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675469