Subject: Note Added - [#4669776] Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 04:08:43 +0000

Hi ,    Chester.dsouza added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4669776    Subject:  Return   Requester: Usama_ua    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Good morning Ritesh – Customer will need to take it to the nearest store and show it to the store manager of SM after which the product will be checked and accordingly be processed.</div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Chester D’souza</span><span style="color:black"></span>
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<div class="MsoNormal"><b><span style="color:black">e-Commerce Category Manager</span></b></div>
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<span style="color:black"><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NzA5ODc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._g3gQ2DO1A0-V1ixbVriFUKsDUVfO6q-Ps2LpDqISG0" data-id="2043367098786" alt="signature_1760094547"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&amp;data=02%7C01%7CChester.Dsouza%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867438694&amp;sdata=cfeJQQgV%2BmyVM4bWGcjQWxvkwj1FTKYmBU81KCjeJwA%3D&amp;reserved=0" title="Original URL:
http://shoemartstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;text-decoration:none'><img width="233" height="57" style="width:2.4236in;height:.5972in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NzA5ODc4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9hyuqRUEHboolqiAg1By2Q06OTD57d5eN1YF2xWt4Qs" data-id="2043367098788" alt="signature_1910518279"></span></a><span style="color:black"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Ritesh Sharma &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, August 2, 2022 6:10 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;; Chester Dsouza &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Abhishek Mohla &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4669776] - Return</div>
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<div class="MsoNormal">Hi <a id="OWAAM0E0327C9E9D841BB9433424083773CA4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhineshwaran S</span></a> ,
<a id="OWAAM888FA8E2391447F1AE6CD8F380E519DF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chester Dsouza</span></a>
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<div class="MsoNormal">How does the warranty works on Luggage?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcentrepointstores.com%2F&amp;data=05%7C01%7CChester.Dsouza%40landmarkgroup.com%7C25af1e8a8b83496dc7b408da7490b7ec%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637950462158099741%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=fAMiEFNUZGKKt5MADE5uOKXoT0cXW%2FL2m0ET9QXhr8w%3D&amp;reserved=0" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="623" height="239" style="width:6.4861in;height:2.493in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NzA5ODc5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c7APuu3aOj_GU03EEI28fdfL9hHaVwDv3R7a89YCTGg" data-id="2043367098790"></span></a></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 31, 2022 1:50 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4669776] - Return</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please assist us on this.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order id: 9508070710</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order date: Oct 16, 2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Tracking id: FP101721001235</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item id: 163104121_old - - it Textured Hardcase Trolley Bag with Retractable Handle</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue description: The customer is complaining that the trolley handle of the item is not opening, and he said that this item have a warranty (please check the attached image), so
 please check and advise if we can replace\repair\return it, or please advise how can he claim the warranty.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer's contact number: 971569093515<br>
Customer's name: Osama asif</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regarding,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Aya.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4669776:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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