Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 07:47:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971509233487            11:23 AM, 02nd Aug                     hi                    Ok           11:23 AM, 02nd Aug                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:24 AM, 02nd Aug                     hi                    Hi           11:24 AM, 02nd Aug                     hi                    M Fareena           11:24 AM, 02nd Aug                     hi                    I tried to place an order yesterday           11:25 AM, 02nd Aug                     hi                    I used my 1st order promo code to avail 20% discount..tried placing order..but the payment got pending and  i got message asking me to wait for an hour to get the order confirmation           11:26 AM, 02nd Aug                     hi                    Later ..i got a message payment reversed and i had to place my order again...           11:27 AM, 02nd Aug                     hi                    When i tried to place my order now ....i am not able to use my promo code to avail the discount           11:28 AM, 02nd Aug                     hi                    Can you help me to get the promo code back...its my 1st order           11:29 AM, 02nd Aug                   Sohaib                   Would you please provide us with code number           11:29 AM, 02nd Aug                     hi                    Ss22           11:32 AM, 02nd Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:33 AM, 02nd Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:37 AM, 02nd Aug                     hi                    Hello           11:40 AM, 02nd Aug                     hi                    R u there           11:40 AM, 02nd Aug                   Sohaib                   We have checked you both canceled order and we would not be able to find that you've redeemed the promo code through any order them would you specify the order number that you've used the voucher through it           11:41 AM, 02nd Aug                   Sohaib                   Hi Fareena , I'm not getting a response from you. Are we still connected?           11:43 AM, 02nd Aug                   Sohaib                   Hi Fareena, I have not received a response from you still, please confirm if we are still connected?           11:45 AM, 02nd Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:47 AM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4680765