Subject: New Reply Received - RMA
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 07:29:35 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  RMA  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Amazing how you'll completely ignore everything I have just said in my previous email </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
What gives you'll the right not to refund me the full amount of 2 BD what I paid for the item? Why only 1.6??? Since when is there a deduction in the returns item price ??? Can anyone with actual concern and customer service ethics answer this ????</div>
<div id="ms-outlook-mobile-signature" dir="auto">
<div>
<br>
</div>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 31, 2022 7:14:13 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4665905] - RMA
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Jill,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
</div>
<div dir="ltr">We sincerely apologize for the delay in the processing of your refund however we have processed the refund of the amount (BHD 1.6) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</div>
<div> </div>
<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to the basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select my credit as a payment option</div>
<div>
<br>
</div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4665905