Subject: Ticket Assigned - Conversation with faizan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 08:41:18 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faizan faizan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faizan Bot:  Hi Faizan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4680169011 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433866127            12:36 PM, 30th Jul                   Sohaib                   Hi Faizan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:37 PM, 30th Jul                     faizan                    Hello           12:37 PM, 30th Jul                   Sohaib                   We see that you have placed your order on Jul 29, 2022. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 0-2  working days.           12:38 PM, 30th Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection. Kindly expect that very soon           12:38 PM, 30th Jul                     faizan                    Im in hurry so its possible to collect today           12:39 PM, 30th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 0-2 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click-and-collect order.           12:39 PM, 30th Jul                     faizan                    Ok thank you           12:40 PM, 30th Jul                   Sohaib                   Is there anything else I can help you with?           12:40 PM, 30th Jul                     faizan                    No thank you           12:40 PM, 30th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 30th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668998