Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 08:05:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9579775457 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563971211            11:49 AM, 30th Jul                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:50 AM, 30th Jul                     ahmed                    Hello for order number 9579775457 I scheduled the crib to be today between 2 to 6 pm but today is off due to hijri so does it still on for the delivery?           11:50 AM, 30th Jul                     ahmed                    Cause it requires assembly and i want to know if it still be coming today or not so if not we will go out           11:51 AM, 30th Jul                   Sohaib                   Have you got the call from our delivery agent           11:52 AM, 30th Jul                     ahmed                    No but i’m not sure if he’ll call from 2pm onwards           11:52 AM, 30th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:53 AM, 30th Jul                     ahmed                    Sure thank you           11:53 AM, 30th Jul                   Sohaib                   Could you please confirm that if the following contact number is correct : +971563971211           11:55 AM, 30th Jul                     ahmed                    Yes correct           11:55 AM, 30th Jul                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. If you're looking for future date delivery we would advise you to inform our courier team when they've got in touch with you and they will assist you optimally           11:58 AM, 30th Jul                     ahmed                    Yes so do they’ll call me today? Or fhey are off causw I don’t want to lose the day waitinh for them and they don’t come in the end           11:59 AM, 30th Jul                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally we will inform you as soon as we get an update from them via mail           12:00 PM, 30th Jul                     ahmed                    Ok sure thanks           12:00 PM, 30th Jul                   Sohaib                   Is there anything else I can help you with?           12:00 PM, 30th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 PM, 30th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668889