Subject: Ticket Assigned - Conversation with kautsar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 01:49:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kautsar kautsar                    Bot:  Hi again! Bot:  Please enter your name Customer:  kautsar Bot:  Hi Kautsar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971527881016            06:32 PM, 28th Jul                   Aya                   Hello Kautsar, I am Aya, thank you for contacting us. how may I help you today.           06:33 PM, 28th Jul                     kautsar                    Hi           06:33 PM, 28th Jul                     kautsar                    Babyshop cancelled my order (2 items)           06:33 PM, 28th Jul                     
 kautsar                    Its been one week           06:33 PM, 28th Jul                     kautsar                    I am wsiting for my refund voucher           06:34 PM, 28th Jul                     kautsar                    Can you please check on the refund voucher please?           06:34 PM, 28th Jul                   Aya                   We would like to inform you that we have processed the refund of amount (AED 13.38) and (AED 0.75) on (7/24/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:34 PM, 28th Jul                   Aya                   Is there anything else may I assist you?           06:34 PM, 28th Jul                     kautsar                    There is another amount           06:35 PM, 28th Jul                     kautsar                    248           06:35 PM, 28th Jul                     kautsar                    For the baby car  arrier           06:35 PM, 28th Jul  
                    kautsar                    Carrier           06:35 PM, 28th Jul                     kautsar                    Also - I paid with gift card. So how will i receive it?           06:36 PM, 28th Jul                   Aya                   We would like to inform you that we have processed the refund of amount (AED  235.618) as a refund voucher which you can use it on your next purchase with us.           06:37 PM, 28th Jul                     kautsar                    Where is the voucher           06:37 PM, 28th Jul                   Aya                   For the credit note BABYSHOP           06:37 PM, 28th Jul                     kautsar                    I cannot find it           06:37 PM, 28th Jul                     kautsar                    I dont receive email           06:37 PM, 28th Jul                     kautsar                    I tried searching in app , i cannot find           06:38 PM, 28th Jul                   Aya                   please allow
  me a minute           06:38 PM, 28th Jul                   Aya                   please accept our full apology for the delay, we are still checking           06:42 PM, 28th Jul                     kautsar                    Thank you - appreciate if you cld please send me the refund vouchers           06:42 PM, 28th Jul                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:43 PM, 28th Jul                   Aya                   we will get in touch with you at the soonest           06:43 PM, 28th Jul                   Aya                   Is there anything else may I assist you?           06:43 PM, 28th Jul                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have
  a wonderful day.           06:45 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4664898