Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 23:10:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8178996140 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555504989            02:56 AM, 20th Jul                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:58 AM, 20th Jul                     hi                    Thank you , nice to talk with you Sohaib           02:58 AM, 20th Jul                   Sohaib                   I'll be more than happy to help you.           03:00 AM, 20th Jul                     hi                    Today i ordered 2 item from Application  of Centerboint and pay by me card and the money already taken from my account           03:01 AM, 20th Jul                     hi                    Then I found Centrepoint send to me mail said that           03:02 AM, 20th Jul                     hi                    Sorry, your order number 8178996116 was not processed. Hi Ahmed Effat, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card. Please try again or use Cash on Delivery at https://centrepoint.app.link/Bf5CpwefNrb.           03:02 AM, 20th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:03 AM, 20th Jul                     hi                    But it’s already cut from my account           03:03 AM, 20th Jul                     hi                    Ok           03:03 AM, 20th Jul                   Sohaib                   We would confirm that have tried place A new order after receiving this message           03:04 AM, 20th Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8178996116) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8178996140).           03:05 AM, 20th Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order. You’ll receive an SMS and an email when your order is ready for collection.           03:05 AM, 20th Jul                   Sohaib                   Is there anything else I can help you with?           03:07 AM, 20th Jul                     hi                    Thats mean now my payment is successful ??           03:07 AM, 20th Jul                   Sohaib                   Yes, and a new order was placed successfully which is: (8178996140).           03:07 AM, 20th Jul                     hi                    And iam waiting now for message or email to go collect my item ?           03:07 AM, 20th Jul                   Sohaib                   . You’ll receive an SMS and an email when your order is ready for collection.           03:07 AM, 20th Jul                     hi                    Thank you so much ?           03:08 AM, 20th Jul                   Sohaib                   Is there anything else I can help you with?           03:08 AM, 20th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 AM, 20th Jul                     hi                    Thank you Sohaib , you are the best ??           03:09 AM, 20th Jul                     hi                    For you too           03:09 AM, 20th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4636292