Subject: Ticket Assigned - Conversation with samina mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 00:37:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samina mohammed samina mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samina mohammed Bot:  Hi Samina Mohammed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097335536234            04:07 AM, 19th Jul                   Sohaib                   Hi Samina  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:08 AM, 19th Jul                     samina mohammed                    I ordered wrong size by mistake           04:08 AM, 19th Jul                     samina mohammed                    Order number 7378918928           04:09 AM, 19th Jul                     samina mohammed                    Mens Lee cooper sandals           04:09 AM, 19th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:09 AM, 19th Jul                     samina mohammed                    I want size 41 not 40           04:09 AM, 19th Jul                   Sohaib                   We can see that you placed your order on Jul 18, 2022, Kindly note that we won't be able to, make any  change to your order when it has already been placed successfully However you can receive your item and do exchange via any store or you can cancel your order by refused the shipment and do place a new order with the correct size           04:13 AM, 19th Jul                     samina mohammed                    In store u dont have this model           04:14 AM, 19th Jul                     samina mohammed                    I checked           04:14 AM, 19th Jul                     samina mohammed                    Just change the size for me it still not shipped           04:15 AM, 19th Jul                     samina mohammed                    Not even 10 hours i placed the order           04:16 AM, 19th Jul                     samina mohammed                    Im sure something cam b done           04:16 AM, 19th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you However as per the information registered now your order has been shipped out to our courier team Hence we won't be able to make a change in the meantime we appreciate your understanding and cooperation with us           04:17 AM, 19th Jul                     samina mohammed                    Now what should i do           04:18 AM, 19th Jul                   Sohaib                   You can track your order by tracking ID : FP0719221000406           04:18 AM, 19th Jul                     samina mohammed                    Its wrong size           04:18 AM, 19th Jul                     samina mohammed                    Its wrong size i cant use it           04:18 AM, 19th Jul                     samina mohammed                    Im informing u so early but still getting no help           04:18 AM, 19th Jul                   Sohaib                   You can cancel your order by refusing the shipment informing our delivery agent to cancel delivery process           04:19 AM, 19th Jul                   Sohaib                   Once the order will return back to the warehouse we will process the refund for the same as soon as possible           04:19 AM, 19th Jul                     samina mohammed                    Its very long process           04:19 AM, 19th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you            04:19 AM, 19th Jul                     samina mohammed                    If i return it to store they will refund me at same time?           04:20 AM, 19th Jul                   Sohaib                   Yes the refund will be initiated via store directly           04:21 AM, 19th Jul                     samina mohammed                    As cash or coupon?           04:21 AM, 19th Jul                   Sohaib                   you can refund back to your my credit wallet or AS voucher as per your request           04:22 AM, 19th Jul                     samina mohammed                    And then i order the same sandal but i have to pay delivery charge as it will b below 20bd           04:23 AM, 19th Jul                     samina mohammed                    At least i should get free delivery as im not getting any help from u           04:23 AM, 19th Jul                   Sohaib                   You can do the exchange via store when its available we will check now which store is this item available Please allow me a few minutes           04:25 AM, 19th Jul                   Sohaib                   Would please let me know the exact item name or pic           04:25 AM, 19th Jul                     samina mohammed                    In store its full price online its discounted?           04:25 AM, 19th Jul                     samina mohammed                             04:26 AM, 19th Jul                   Sohaib                   You will do an exchange when there no amount would be charged to you as well           04:27 AM, 19th Jul                     samina mohammed                    Which store its available           04:27 AM, 19th Jul                     samina mohammed                    In city its not           04:27 AM, 19th Jul                   Sohaib                   Please allow me a moment to check this for you.           04:27 AM, 19th Jul                   Sohaib                   Lee Cooper Textured Slip-On Sandals with Cross Straps           04:28 AM, 19th Jul                     samina mohammed                    Ok           04:28 AM, 19th Jul                     samina mohammed                    Yes           04:28 AM, 19th Jul                   Sohaib                   Looking for this item across Muharraq           04:28 AM, 19th Jul                   Sohaib                   Item is available via store oasis Juffair mall and Marina mall and BCC           04:31 AM, 19th Jul                     samina mohammed                    Oky i will exchange them at marina mall           04:32 AM, 19th Jul                     samina mohammed                    Once i recive them           04:32 AM, 19th Jul                   Sohaib                   Is there anything else I can help you with?           04:33 AM, 19th Jul                     samina mohammed                    No thanks           04:34 AM, 19th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:35 AM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4632602