Subject: Ticket Assigned - Conversation with aseel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 16:19:18 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aseel aseel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aseel Bot:  Hi Aseel ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524966823            12:34 PM, 14th Jul                   Mais                   Hi Aseel, I am Mais, Thank you for contacting us, How may I help you today           12:34 PM, 14th Jul                     aseel                    Hello           12:34 PM, 14th Jul                     aseel                    Just need to know when the return item get picked up           12:35 PM, 14th Jul              
        aseel                    Or should I take it to a store           12:36 PM, 14th Jul                     aseel                    I already submitted the return request           12:37 PM, 14th Jul                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 PM, 14th Jul                     aseel                    Ok           12:37 PM, 14th Jul                   Mais                   We kindly ask you to please provide me with the intended order           12:39 PM, 14th Jul                   Mais                   Regarding this order 9577651346, we kindly ask you to please confirm your contact number           12:40 PM, 14th Jul                     aseel                    I already confirmed that to the bot!           12:41 PM, 14th Jul                     aseel                    0524966823           12:41 PM, 14th Jul                   Mais                   We sincerely apologize for 
 any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:42 PM, 14th Jul                     aseel                    Ok so someone will call me for the pick up?           12:42 PM, 14th Jul                   Mais                   Yes sure           12:42 PM, 14th Jul                     aseel                    It's not my fault you sent a torn item, very disappointed           12:42 PM, 14th Jul                   Mais                   We will get in touch with you at the soonest           12:43 PM, 14th Jul                     aseel                    Fine           12:43 PM, 14th Jul                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.        
    12:43 PM, 14th Jul                   Mais                   Is there any other query I can help you with?           12:43 PM, 14th Jul                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617019