Subject: Re: [#4366160] - WWD DAMAGED ITEM /follow up
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 04:37:38 +0000

Hi Sohaib Ahmed,  This Issues Has been Solved      
                           
                            On
                            Tue, 17 May at 10:22 AM
                            ,  Sohaib Ahmed <[email-masked]>  wrote:
                               Hi Team,  The issue has been shared with the KW Home Center team, but no reply came form their side, please check and do the needful.  Problem Statement:  WWD DAMAGED ITEM Order Date : Feb 18, 2022 Order ID: 8158142117 Tracking ID: 18399588158142117 Item ID: 162046025  Assistance Required: Damaged Item Received  Issue Description: Customer emailed us informing that she received damaged item as per her information there is annoying sound, the customer also provided us the picture  and video of item.   Now customer is asking for return and refund/ exchange or fixing the issue item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, Ahmed Omer