Subject: Re: [#4396221] - 8158142117
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 04:35:14 +0000

Hi Sohaib Ahmed,  This Issues Has been Solved      
                           
                            On
                            Tue, 24 May at 12:46 PM
                            ,  Sohaib Ahmed <[email-masked]>  wrote:

Hi Team,  The issue has been shared with the KW Home Center team, but no reply came form their side, please check and do the needful.  Problem Statement:  WWD DAMAGED ITEM Order Date : Feb 18, 2022 Order ID: 8158142117 Tracking ID: 18399588158142117 Item ID: 162046025  Assistance Required: Damaged Item Received  Issue Description: Customer emailed us informing that she received damaged item as per her information there is annoying sound, the customer also provided us the item and a video of item.   Now customer is asking for return and refund/ exchange or fixing the issue item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards