Subject: Ticket Assigned - Conversation with akram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 19:39:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with akram akram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  akram Bot:  Hi Akram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154414926 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559142130            11:23 PM, 08th Jul                   Sohaib                   Hi Akram ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:24 PM, 08th Jul                     akram                    Hello sohaib. I need my order by tomorrow. I'm going on exit tomorrow night           11:25 PM, 08th Jul                   Sohaib                   We see that you have placed your order on Jul 5, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days.           11:25 PM, 08th Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           11:25 PM, 08th Jul                     akram                    I understand but i need it urgent. Tomorrow is the dhahran store open ?           11:26 PM, 08th Jul                   Sohaib                   Please allow me a moment to check this for you.           11:26 PM, 08th Jul                     akram                    Ok           11:27 PM, 08th Jul                     akram                    ?           11:30 PM, 08th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:31 PM, 08th Jul                   Sohaib                   We are really sorry for that Dhahran mall will be closed on the first day OF EID They will continue work from second day at 4 pm Till 11 pm           11:34 PM, 08th Jul                   Sohaib                   Is there anything else I can help you with?           11:35 PM, 08th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4603426