Subject: Ticket Assigned - Conversation with sweety
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 20:25:16 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sweety sweety                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sweety Bot:  Hi Sweety ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544318420            11:59 PM, 06th Jul                     sweety                    Return not showing           11:59 PM, 06th Jul                   Sohaib                   Hi Sweety ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:59 PM, 06th Jul                     sweety                    Hello           12:00 AM, 07th Jul                     sweety                    I’d returned 2 items yesterday  that I purchased few days back           12:00 AM, 07th Jul                     sweety                    But it is still not showing in my account as returned. Nor have I received the refund amount           12:00 AM, 07th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:01 AM, 07th Jul                     sweety                    Sure           12:01 AM, 07th Jul                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            12:02 AM, 07th Jul                     sweety                             12:04 AM, 07th Jul                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:07 AM, 07th Jul                   Sohaib                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:07 AM, 07th Jul                     sweety                    Alright           12:08 AM, 07th Jul                   Sohaib                   Is there anything else I can help you with?           12:09 AM, 07th Jul                     sweety                    Also when will the buy 1 get 1 free offer be valid again? I’d few items for purchase which I added to cart when that offer was there and within 2 days it went away           12:09 AM, 07th Jul                     sweety                    Are you there?           12:14 AM, 07th Jul                   Sohaib                   To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.    If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.           12:15 AM, 07th Jul                   Sohaib                   Is there anything else I can help you with?           12:18 AM, 07th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 AM, 07th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4595033