Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 20:36:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I called to check on status of my order           12:17 AM, 06th Jul                     User                    the customer representative was very helpful           12:17 AM, 06th Jul                     User                    I just wanted to report that I entered the wrong rating in the survey after           12:18 AM, 06th Jul                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:18 AM, 06th Jul                     User                    I meant to press on 5 and pressed on 2 accidentally           12:19 AM, 06th Jul                     User                    apologies for the mistake           12:19 AM, 06th Jul                     User                    Is there a way to correct it?           12:19 AM, 06th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:20 AM, 06th Jul                     User                    2109212109           12:21 AM, 06th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:22 AM, 06th Jul                   Sohaib                   We see that you have placed your order on Jul 4, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.           12:25 AM, 06th Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           12:25 AM, 06th Jul                     User                    This is not my concern           12:25 AM, 06th Jul                     User                    please read what I wrote above           12:25 AM, 06th Jul                     User                             12:26 AM, 06th Jul                     User                    I’m just trying to correct a mistake           12:26 AM, 06th Jul                     User                    that happened in the survey           12:26 AM, 06th Jul                     User                    I don’t know if you get paid on ratings or if it impacts your career progression           12:27 AM, 06th Jul                   Sohaib                   I’m really sorry for that and We’d love to hear that  Your feedback is important to us to raise the quality of our service and thank you for providing us with Your feedback.           12:27 AM, 06th Jul                   Sohaib                   We can forward your feedback to concern team as well           12:28 AM, 06th Jul                   Sohaib                   Is there anything else I can help you with?           12:32 AM, 06th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 AM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589300