Subject: Ticket Assigned - Conversation with jebin
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 20:20:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jebin jebin                    Bot:  Hi again! Bot:  Please enter your name Customer:  jebin Bot:  Hi Jebin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 PM, 05th Jul                     jebin                    ok           11:53 PM, 05th Jul                   Sohaib                   Hi Jebin ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:53 PM, 05th Jul                     jebin                    What about my refund           11:53 PM, 05th Jul                     jebin                    Hi           11:53 PM, 05th Jul                     jebin                    There is redund pending from splash and max side           11:54 PM, 05th Jul                     jebin                    refund           11:54 PM, 05th Jul                     jebin                    i already request last week           11:54 PM, 05th Jul                   Sohaib                   Could you please confim the order number :9574969648           11:55 PM, 05th Jul                     jebin                    wait           11:55 PM, 05th Jul                     jebin                    9574969648           11:56 PM, 05th Jul                     jebin                    this for splash           11:56 PM, 05th Jul                     jebin                    9575195650....this also MAX           11:57 PM, 05th Jul                     jebin                    now pending refund for two toys from max and one lee cooper jeans for splash           11:58 PM, 05th Jul                     jebin                    pls reply iam waiting for ur valuable reply           11:59 PM, 05th Jul                   Sohaib                   Could you please confirm the quantity OF THE ITEM collected under order NO :9574969648           11:59 PM, 05th Jul                   Sohaib                   Lee Cooper Plain Jeans with Pocket Detail and Belt Loops           11:59 PM, 05th Jul                     jebin                    yes           11:59 PM, 05th Jul                     jebin                    The collection agent already collected from me..around more than one week now           12:00 AM, 06th Jul                     jebin                    ?           12:01 AM, 06th Jul                   Sohaib                   We can see that return request for the item Lee Cooper Plain Jeans with Pocket Detail and Belt Loops  has been initiated on 01/07/2022           12:01 AM, 06th Jul                   Sohaib                   Could you please confirm that           12:01 AM, 06th Jul                     jebin                    brother i already return that before           12:02 AM, 06th Jul                     jebin                    but in my order history its showing not returned           12:02 AM, 06th Jul                     jebin                    so i again put request           12:02 AM, 06th Jul                     jebin                    the sruff already collected by our agent with another one jeans           12:02 AM, 06th Jul                     jebin                    i return two jeans but i received refund only for one           12:03 AM, 06th Jul                   Sohaib                   So you’ve returned under another tracking ID Could you please let us know to investigate further           12:03 AM, 06th Jul                     jebin                    i compliant already last week about this           12:03 AM, 06th Jul                   Sohaib                   Appreciate your cooperation with us           12:03 AM, 06th Jul                     jebin                    please give a proper answer           12:03 AM, 06th Jul                     jebin                    i just put another tracking...but the stuff returned with first tracking           12:04 AM, 06th Jul                     jebin                    its from SPLASH side mistake           12:04 AM, 06th Jul                     jebin                    after i return its still showed in my order history that itsnot returned           12:04 AM, 06th Jul                     jebin                    so i again put the request           12:05 AM, 06th Jul                     jebin                    but i already handover the stuff to your collection agent           12:05 AM, 06th Jul                     jebin                    check my previous chat with another agent           12:06 AM, 06th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you As we have checked we can find that return request has been cancelled for the old one However we are going now to escalate this issue to our concern team to check that with courier as well and arrange refund for you optimally very soon           12:06 AM, 06th Jul                     jebin                    you can understand...i already put my concern last week           12:06 AM, 06th Jul                     jebin                    when it will get           12:06 AM, 06th Jul                     jebin                    how cancel return with out my permission           12:07 AM, 06th Jul                     jebin                    please raise a compliant now           12:07 AM, 06th Jul                     jebin                    i need complaint reference number also           12:07 AM, 06th Jul                     jebin                    9575195650.......what about this return???????           12:08 AM, 06th Jul                     jebin                    MAX toys return           12:08 AM, 06th Jul                     jebin                    ??           12:08 AM, 06th Jul                   Sohaib                   We will get back to you as soon as we get an update from our team as well Kindly note that we are going to share case ID via registered email When escaltion done successefully           12:09 AM, 06th Jul                     jebin                    ok           12:09 AM, 06th Jul                     jebin                    9575195650           12:09 AM, 06th Jul                     jebin                    check the status of this           12:09 AM, 06th Jul                     jebin                    return please           12:09 AM, 06th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:09 AM, 06th Jul                     jebin                    ok           12:09 AM, 06th Jul                     jebin                    ?           12:12 AM, 06th Jul                     jebin                    Mr.Sohaib           12:12 AM, 06th Jul                     jebin                    are you there?           12:13 AM, 06th Jul                     jebin                    iam waiting           12:13 AM, 06th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:14 AM, 06th Jul                     jebin                    ok           12:14 AM, 06th Jul                   Sohaib                   We can find that your refund take more than usual to be process However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:15 AM, 06th Jul                     jebin                    why           12:15 AM, 06th Jul                     jebin                    how much now total refund amount?           12:16 AM, 06th Jul                     jebin                    there three toys i returned but i get only for toy...still pending for two toys           12:17 AM, 06th Jul                   Sohaib                   We can see that 21 AED pending           12:17 AM, 06th Jul                     jebin                    exactly           12:17 AM, 06th Jul                     jebin                    the items already returned           12:18 AM, 06th Jul                     jebin                    okay           12:18 AM, 06th Jul                     jebin                    how many days it will take           12:18 AM, 06th Jul                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            12:18 AM, 06th Jul                     jebin                    ok           12:18 AM, 06th Jul                   Sohaib                   Is there anything else I can help you with?           12:18 AM, 06th Jul                     jebin                    fine...my priority is the first one           12:19 AM, 06th Jul                   Sohaib                   Rest assured with that           12:19 AM, 06th Jul                     jebin                    that one clear as soon as possible           12:19 AM, 06th Jul                     jebin                    thanks for support           12:19 AM, 06th Jul                     jebin                    nice to meet you           12:19 AM, 06th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 AM, 06th Jul                     jebin                    bye bye....           12:20 AM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589267