Subject: Ticket Assigned - Conversation with jonalyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 19:49:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonalyn jonalyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jonalyn Bot:  Hi Jonalyn ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971523782242            11:34 PM, 05th Jul                     jonalyn                    No selection of return in order histor           11:34 PM, 05th Jul                   Sohaib                   Hi Jonalyn ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:34 PM, 05th Jul                     jonalyn                    Hello           11:34 PM, 05th Jul                     jonalyn                    Was trying to return an item but i can’t find a return in order history           11:35 PM, 05th Jul                     jonalyn                    I need to return asap           11:36 PM, 05th Jul                   Sohaib                   Could you please provide me with item name as per in your order along with order number           11:38 PM, 05th Jul                     jonalyn                             11:39 PM, 05th Jul                     jonalyn                    Wanted to return the pink one with size 6           11:39 PM, 05th Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:40 PM, 05th Jul                   Sohaib                   164343390 - - Textured Round Neck Midi Dress with Short Sleeves and Flounce Hem           11:42 PM, 05th Jul                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971523782242). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:46 PM, 05th Jul                   Sohaib                   Is there anything else I can help you with?           11:46 PM, 05th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589168