Subject: Ticket Assigned - Conversation with merhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 23:33:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with merhan merhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  merhan Bot:  Hi Merhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509295250            03:26 AM, 05th Jul                     merhan                    Ok           03:26 AM, 05th Jul                   Sohaib                   Hi Merhan, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:27 AM, 05th Jul                     merhan                    I have order still under verification payment i need to cancel it  order no  9577358373           03:27 AM, 05th Jul                     merhan                    I have order still under verification payment i need to cancel it order no 9577358373           03:27 AM, 05th Jul                   Sohaib                   Could you please confirm that if you have entered the OTP for both order           03:28 AM, 05th Jul                     merhan                    For this order no i didn't           03:29 AM, 05th Jul                     merhan                    This is only one order           03:30 AM, 05th Jul                     merhan                    I need to cancel           03:30 AM, 05th Jul                     merhan                    Your payment for order 9577358373 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           03:30 AM, 05th Jul                     merhan                    I need to cancel this one☝️☝️           03:31 AM, 05th Jul                     merhan                    Where are you?           03:31 AM, 05th Jul                   Sohaib                   So the order will be canceled as well as the amount will not go through while OTP not been submitted while payment process           03:32 AM, 05th Jul                     merhan                    So it will be cancel           03:32 AM, 05th Jul                   Sohaib                   Yes Rest ssured with that           03:32 AM, 05th Jul                   Sohaib                   Is there anything else I can help you with?           03:32 AM, 05th Jul                     merhan                    No thanks           03:33 AM, 05th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 AM, 05th Jul                     merhan                    You too           03:33 AM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583917