Subject: Ticket Assigned - Conversation with mahwish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 22:36:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahwish mahwish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahwish Bot:  Hi Mahwish ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543982604            02:22 AM, 03nd Jul                     mahwish                    How can i use my shukran waller           02:22 AM, 03nd Jul                   Sohaib                   Hi Mahwish,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:23 AM, 03nd Jul                     mahwish                    I ha           02:23 AM, 03nd Jul                     mahwish                    I have received some refund on 8th june           02:23 AM, 03nd Jul                     mahwish                    I need to use it but unable to see           02:23 AM, 03nd Jul                     mahwish                    Its showing shukran wallet, but i dont knw the credit note or voucher number           02:24 AM, 03nd Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:24 AM, 03nd Jul                     mahwish                    Ok           02:25 AM, 03nd Jul                   Sohaib                   Could you please confirm the email ID or order number : [email-masked]           02:26 AM, 03nd Jul                     mahwish                    Same email           02:28 AM, 03nd Jul                   Sohaib                   We would like to inform you that we have processed the refund of amount (AED 34.0) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:29 AM, 03nd Jul                     mahwish                    My credit is not showing           02:29 AM, 03nd Jul                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access            02:30 AM, 03nd Jul                     mahwish                    Let me try again           02:30 AM, 03nd Jul                   Sohaib                   Is there anything else I can help you with?           02:32 AM, 03nd Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:35 AM, 03nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4573349