Subject: Ticket Assigned - Conversation with esther petinez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 21:05:19 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esther petinez esther petinez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  esther petinez Bot:  Hi Esther Petinez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9576870759 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971585979670            12:53 AM, 03nd Jul                   Sohaib                   Hi Esther  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:54 AM, 03nd Jul                     esther petinez                    I received a message stating thet my order was not processed successfully, but the payment was already charged on my credit card           12:56 AM, 03nd Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:58 AM, 03nd Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9576870759) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9576873631).           01:00 AM, 03nd Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:00 AM, 03nd Jul                   Sohaib                   Is there anything else I can help you with?           01:01 AM, 03nd Jul                     esther petinez                    Oh..okay           01:02 AM, 03nd Jul                     esther petinez                    Nothing more. Thank you.           01:02 AM, 03nd Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 AM, 03nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4573256