Subject: Ticket Assigned - Conversation with mubashir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 20:14:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mubashir mubashir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mubashir Bot:  Hi Mubashir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966539171970            11:57 PM, 02nd Jul                     mubashir                             11:58 PM, 02nd Jul                   Sohaib                   Hi  Mubashir,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:59 PM, 02nd Jul                     mubashir                    Evening too sohaib           12:00 AM, 03nd Jul                     mubashir                    I placed an order from saudi and the paid the same from my visa card the collection was in sharajah           12:01 AM, 03nd Jul                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:01 AM, 03nd Jul                     mubashir                    The payment was made successfully but after few mints later the attched msg received           12:02 AM, 03nd Jul                     mubashir                             12:02 AM, 03nd Jul                     mubashir                             12:02 AM, 03nd Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9576854543) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9576856041).           12:03 AM, 03nd Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           12:03 AM, 03nd Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           12:03 AM, 03nd Jul                   Sohaib                   Is there anything else I can help you with?           12:03 AM, 03nd Jul                     mubashir                    Any update ?           12:05 AM, 03nd Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9576854543) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9576856041).           12:05 AM, 03nd Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           12:05 AM, 03nd Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           12:05 AM, 03nd Jul                     mubashir                    Can u confirm regarding payment collection as its already deducted from my end           12:06 AM, 03nd Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           12:08 AM, 03nd Jul                   Sohaib                   Yes  a new order was placed successfully which is: (9576856041).           12:08 AM, 03nd Jul                   Sohaib                   Is there anything else I can help you with?           12:12 AM, 03nd Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:14 AM, 03nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4573142