Subject: Ticket Assigned - Conversation with ahmad ali said
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 00:57:38 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad ali said ahmad ali said                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmad ali said Bot:  Hi Ahmad Ali Said ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8176647011 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566652543            04:49 AM, 02nd Jul                     ahmad ali said                    Ok           04:49 AM, 02nd Jul                   Sohaib                   Hi Ahmad , Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:51 AM, 02nd Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8176647011) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8176647058).           04:52 AM, 02nd Jul                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           04:53 AM, 02nd Jul                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           04:53 AM, 02nd Jul                   Sohaib                   Is there anything else I can help you with?           04:53 AM, 02nd Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 AM, 02nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4569078