Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 16:34:38 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9576238507 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971553182434            04:41 PM, 30th Jun                   Aya                   Hello Jessica, I am Aya, thank you for contacting us. how may I help you today.           04:42 PM, 30th Jun                     hi                    Hi Anya           04:42 PM, 30th Jun                     hi                    Aya*           04:42 PM, 30th Jun                     hi                    I actually received my order           04:42 PM, 30th Jun                     hi                    But I didn’t receive a belt with the dress that I ordered           04:43 PM, 30th Jun                   Aya                   We would like to inform you that we have checked and it turns that you order has been received completely, so please re check nd let us know if the best still missing           04:44 PM, 30th Jun                     hi                    As it mentioned in the description that it comes with the belt           04:44 PM, 30th Jun                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:46 PM, 30th Jun                     hi                    Okay           04:46 PM, 30th Jun                   Aya                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:49 PM, 30th Jun                   Aya                   We would like to offer you a voucher with the amount of 20 AED as a compensation for the missing belt           04:49 PM, 30th Jun                   Aya                   So, could you please confirm your wish about the voucher so that we can arrange it and assist you further.           04:49 PM, 30th Jun                     hi                    will u be sending the belt?           04:50 PM, 30th Jun                   Aya                   We regret to inform you that the incomplete product completion service is not available at the moment           04:50 PM, 30th Jun                     hi                    Oh okay           04:50 PM, 30th Jun                   Aya                   So we will offer you a voucher with the amount of 20 AED.           04:50 PM, 30th Jun                   Aya                   Could you please confirm your wish about it           04:51 PM, 30th Jun                     hi                    Okay           04:51 PM, 30th Jun                     hi                    Yeah you can provide the voucher           04:51 PM, 30th Jun                   Aya                   That's great!           04:51 PM, 30th Jun                   Aya                   Please allow us the time so that we can arrange the voucher and we will get back to you through your email with the voucher details.           04:52 PM, 30th Jun                   Aya                   Is there anything else may I assist you?           04:52 PM, 30th Jun                     hi                    No that’s all           04:52 PM, 30th Jun                     hi                    Thank you Aya           04:52 PM, 30th Jun                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:54 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4563383