Subject: Ticket Assigned - Promotions or Gift Vouchers
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jun 2022 15:42:22 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Promotions or Gift Vouchers Dear HomeCenter,
A friend of us gave us a Giftcard as a present.
We spent it on the Egaile/Kuwait store for an item.
But we returned that item later and asked for a giftcard in return. 
Store said, giftcard can not be given, instead, they gave us credit note.
They said us, with the picture of the credit note, we can spent it in six months.

But when we go to store to spend it, they say they can not accept the picture, they need the credit note itself.

We are your customer for about 6 years.  We are not going to lie for 20KD but this is not fair.
The number on the credit note is: 
40062103060605K314

Please help us to resolve this issue.
Mustafa Zeki https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4529375