Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 00:53:21 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  9575627335 Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503353002            04:47 AM, 26th Jun                     ahmed                    Ok           04:47 AM, 26th Jun                   Sohaib                   Hi Ahmed, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:48 AM, 26th Jun                     ahmed                    I received massage for order number 9575627335           04:49 AM, 26th Jun                     ahmed                    And says order not go through??           04:49 AM, 26th Jun                     ahmed                    But you guys take the money??           04:49 AM, 26th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:49 AM, 26th Jun                     ahmed                    Ok           04:50 AM, 26th Jun                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9575627335) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9575627359).           04:51 AM, 26th Jun                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:51 AM, 26th Jun                   Sohaib                   Is there anything else I can help you with?           04:51 AM, 26th Jun                     ahmed                    Oh ok           04:52 AM, 26th Jun                     ahmed                    No thanks           04:52 AM, 26th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 AM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4543184