Subject: Ticket Assigned - Conversation with tariq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 23:36:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tariq tariq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tariq Bot:  Hi Tariq ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569156838            03:08 AM, 19th Jun                     tariq                    Ok           03:09 AM, 19th Jun                   Sohaib                   Hi Tariq, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:09 AM, 19th Jun                     tariq                    I ordered shoes for my kid as i was traveling to india today i ordered 40 size shoe and got 40 and 41           03:10 AM, 19th Jun                     tariq                    And now i am in india i will come after 2 month           03:10 AM, 19th Jun                   Sohaib                   We are truly sorry to hear that would please provide us with your order number           03:13 AM, 19th Jun                     tariq                    Wait           03:13 AM, 19th Jun                     tariq                    9574507238           03:14 AM, 19th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:14 AM, 19th Jun                     tariq                    Ok please           03:15 AM, 19th Jun                   Sohaib                   we will create a turn request at this moment for your wrong item delivered However when you're been back please be in touch with us to be able to return your item as well           03:16 AM, 19th Jun                   Sohaib                   Return*           03:17 AM, 19th Jun                     tariq                    I am in india           03:18 AM, 19th Jun                     tariq                    I am on vacation for 5month dont know when i will come           03:19 AM, 19th Jun                   Sohaib                   Kindly note that you would be able to return your item within 14 days However we will create a return request just within the time allowed for return as after 14 days return request can’t be created from our end and when you've been back we will arrange collection from your side           03:22 AM, 19th Jun                   Sohaib                   Would you agree with that           03:24 AM, 19th Jun                     tariq                    Mam i dont think i will happen           03:25 AM, 19th Jun                     tariq                    By the way thank you for your time           03:25 AM, 19th Jun                     tariq                    Sorry sir           03:25 AM, 19th Jun                     tariq                    Wasted you time           03:25 AM, 19th Jun                     tariq                    And my money also           03:25 AM, 19th Jun                   Sohaib                   Is there anything else I can help you with?           03:26 AM, 19th Jun                     tariq                    It would have been better if i opend it their only           03:26 AM, 19th Jun                     tariq                    Lost my 137aed on this           03:26 AM, 19th Jun                     tariq                    Worst experience with centerpoint on my first visit           03:26 AM, 19th Jun                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           03:26 AM, 19th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you            03:27 AM, 19th Jun                     tariq                    But this happened na           03:27 AM, 19th Jun                     tariq                    I work in laundry get 900 salary i bought this expensive shoe for my brother as gift           03:27 AM, 19th Jun                     tariq                    Money also wasted and i cant use it also           03:27 AM, 19th Jun                   Sohaib                   Kindly note that when you're been back we can accept your return and refund you as well Rest assured with that           03:28 AM, 19th Jun                   Sohaib                   We have created a return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill in your address and contact details.           03:29 AM, 19th Jun                     tariq                    Do you think i will remember this for five month           03:29 AM, 19th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we can be able to fix that for you when return and refund instead of that you would be able to exchange via any store across UAE           03:32 AM, 19th Jun                   Sohaib                   Is there anything else I can help you with?           03:34 AM, 19th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 AM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4515333